Returns and exchanges

Returns & Exchanges

We want to offer you a safe and transparent shopping experience. That's why we clearly inform you about our return and exchange conditions here.

Please note that in Switzerland, there is no statutory right of return or withdrawal for online purchases. Purchase agreements are generally binding, unless the retailer voluntarily grants corresponding conditions in its GTC .

For this reason, we voluntarily offer you a fair return and exchange option:

You can return or exchange your order within 14 days of receipt. The prerequisite for this is that the goods are in unused, perfect condition and – if possible – returned in their original packaging. This period corresponds to the usual standards in Swiss online retail .

Certain products are excluded from the right of return, in particular personalized items, hygiene products or specially made goods, as these cannot be resold .

The costs for the return shipment are to be borne by the customer, unless otherwise stated.

In the case of defective or damaged goods, the statutory warranty rights apply. This means that you are entitled to replacement, repair or refund . Please contact us immediately in this case so that we can quickly find a solution.

Further details on returns, exchanges and procedures can be found in our General Terms and Conditions.

Our goal is to offer you a fair, transparent and reliable service – so you can shop with us with peace of mind.